Frequently Asked Questions

Qns: What is the minimum age and driving experience required to rent?

Ans: The driver must be at least 22 year old and possess a valid class 3/3A Singapore Driving License.

Qns: Am I able to rent if I’m a P-Plate and above the age of 22 years old?

Ans: Yes, as long as you are above the age of 22. We will still rent to P-Plate, however, there will be a S$1,000 Refundable deposit required and also the Excess for Singapore will be at S$15,000 should there be any accident which involve insurance claim. No Malaysia usage is allowed as our insurance company only cover Singapore usage for P-Plate. If you are Self-Employed, Student, House-Wife, Unemployed, Taxi Driver, NSF there will be additional S$300 - S$1,000 Refundable deposit required on top of the S$1,000 deposit for P-Plate as part of our company policy.

Qns: Am I able to rent if my driving experience is more than 1 year and less den 2 year?

Ans: Yes, as long as you are above the age of 22. However, no Malaysia usage is allowed as our insurance company only cover Singapore usage for customer with driving experience less than 2 year, the Excess for Singapore will be S$5,000 and will be adjusted back to S$4,000 once you reach 2 year of driving experience. Refundable deposit will still be required should you fall under the category of Self-Employed, Student, House-Wife, Unemployed, Taxi Driver, NSF

Qns: Is deposit required for renting a vehicle?

Ans: If the hirer can prove their employment status through CPF with the latest 3 month contribution, there will not be any deposit required. However, for Self-Employed, Un-Employed, Freelancer, Part-Time, Retirees, Taxi Driver, Student and Housewife, there will be a refundable deposit required ranging from S$300 - S$1,000.   

Qns: Can the car be driven to Malaysia, are there any additional charges?

Ans: Yes, our vehicle can be driven to Malaysia except for certain model, there will be additional S$20 per date (eg. entering from 08/08/2015 10AM and exiting on 08/08/2015 before 11.59PM will be considered as 1 day Malaysia, however if exiting on 09/08/2015 12.10AM will be considered as 2 day Malaysia).

Qns: Does the vehicle come with valid roadtax showing its a rental car if i were to go malaysia?

Ans: Please note that from 15th February 2017 onwards, the road tax disc have been phase out. However, you may find a copy of valid roadtax & valid certificate of insurance in the passenger side compartment.

Qns: What should I do if the car breaks down?

Ans: You may contact our 24 hour helpline immediately (*PLEASE BOMB OUR HOTLINE SHOULD THE BREAKDOWN FALLS IN THE MIDNIGHT, AS WE MIGHT BE SLEEPING*) so that we are able to assist you depending on the situation, a replacement vehicle will be provided subjected to availability. However, if the breakdown is due to punctured tires, loss of key, forget to off the headlight which causes the battery to flat or empty petrol tank. There will be a $50 surcharges plus the cost of replacing parts (eg. Battery, Replacement key, Petrol and Changing spare tires).  

Qns: What should i do in the event i got into an accident in Singapore or Malaysia?

Ans: Please call our hotline once accident happen, you would need to snap a photo of the other party NRIC & Driving License also a few photo of the accident damage, surrounding photo. You may choose to do a private settlement with the other party. Reporting have to be done within 24HRS after accident happen.

Qns: Your company Insurance Excess is pretty high for Singapore & Malaysia.

Ans: This is due to 3rd party Fire & Theft policy, however, you may now choose to upgrade the standard 3rd party into comprehensive at additional $10 / $20 for Singapore / Malaysia per dates.

Qns: What does your Comprehensive Insurance covered?

Ans: Our Comprehensive Insurance will lower down your Excess from $4,000 / $6,000 to $2,000 / $3,000, on top of that any damage incurred during accident will be claim under insurance, hence your max liability is only $2,000 / $3,000.

Qns: Do you provide Delivery & Collection Service?

Ans: Yes, we do provide delivery & collection on Tuesday to Thursday. This service is not applicable to Monday and Friday due to peak period. A delivery/collection of S$30 - S$60 per trip will be applicable depending on the location given.  

Qns: What is the minimum or any required petrol station should i pump?

Ans: The minimum requirement for petrol is 95 and above, no requirement for petrol station, you may pump any station you prefer.

Qns: Can i rent the vehicle for GRAB?

Ans: Yes, we do provide rental for GRAB. However, from June 2017 onwards you will need to have ATD/PDVL to be able to rent.

Qns: What is the mode of payment available?

Ans: We only accept Cash or Bank Transfer/Paynow.